Support & Customer Success Manager

Full-time in Haag

Ready for a new future?

We are convinced that the Internet of Things will make the operation of buildings more sustainable, safer and more efficient. LineMetrics is a pioneer of this digital development. We are already inspiring over 250 business customers with our innovations and aim to become the leading smart building platform in Europe.

Do you want to revolutionize the PropTech world together with us? We are looking for team players who think ahead, are not afraid to share their ideas and want to work in a fast-paced environment.

Your area of responsibility

  • You lead our Customer Success Team and work actively in customer support yourself.
  • You develop and implement improved processes and tools based on customer requirements, needs and potential problems, ensuring that our “Customer First” principle is implemented and lived.
  • You improve existing or implement new reports and independently derive new concepts and ideas to increase customer satisfaction and efficiency.
  • You drive the continuous improvement of our self-service center.
  • You will work closely with the Sales, Delivery and Development teams.
  • You sense every opportunity for up- and cross-selling.

Your skills

  • You have a technical education, preferably in electrical engineering, electronics and/or IT (apprenticeship, HTL, FH).
  • You have many years of experience in customer service, preferably B2B.
  • Ideally, you have experience in project management and/or as a manager.
  • You are interested in solutions in the areas of software, hardware and the Internet of Things.
  • You want to make a difference and lend a hand yourself.
  • You are service-oriented and the satisfaction of our customers is important to you.
  • You have a very good command of German and English.
  • Entrepreneurial thinking and action are your strengths.
  • You are characterized by proactivity, quick comprehension and “common sense”.

The annual salary for this position is at least € 42,000 gross. The actual salary will be adjusted according to your individual qualifications and performance.

Our offer

Personal development

We offer responsible tasks and career opportunities.

Future market

We are one of the leading players in the field of asset monitoring – with us you can help shape the IoT.

Team spirit

You can expect a young, dynamic team in an appreciative, informal atmosphere.

Work-life balance

Flexible working hours and working from home offer you individual scope for creativity.


Coffee, fruit and vegetables, subsidized lunch and various team events – we want you to feel at home here!


We are a growing company. Be at the forefront!

We look forward to getting to know you!

Apply now by sending an email to!