Technical support
We are always there for you if you have any questions or problems: before the purchase, during installation and, of course, during operation.
One point of contact for all questions
Various sensors, software, connectivity and the like – but only one contact person for all questions. This is unique to LineMetrics.
Available for you on all channels
Whether you prefer chat, email, support ticket or a phone call: We are available for you, even in person.
Ensuring maximum availability
Redundant architecture, 24/7 fault monitoring and our support team ensure a system availability of >99.9%.
Benefit from our in-house IT/IoT know-how
The LineMetrics platform includes not only hardware and software, but also comprehensive support: The LineMetrics service team consists of specialists in the fields of measurement technology, hardware development, connectivity, software engineering and databases, among others.
In this way, we can ensure competent support for simple inquiries as well as for technically complex challenges (security, bug fixing, …). From 1st to 3rd level support, our own team is at your disposal – no call center! -aside.
We have a direct line to the sensor manufacturer
All sensors in our portfolio have been extensively tested and are subject to strict quality criteria. The same applies to our suppliers, whether from Europe or Asia. We subject them to a precise screening in order to establish a long-term, cooperative partnership.
This pays off – especially for our customers, because we have access to firmware, development departments and quality management. We can discuss and clarify bugs or improvements directly. This way, you can be sure that you will receive the best solution and that any problems will be reliably resolved.
Joint roll-out? We’re happy to do it
If you have any questions during commissioning, you can contact us at any time. We are also happy to support you and your employees on site proactively (optional). This allows you to easily carry out large-scale roll-outs, for example in an extensive branch network, without central resources.
Our support team reserves suitable time slots for the installation with your local staff and carries out the commissioning remotely – until the live data lands in the system. This saves valuable internal company resources and enables a successful roll-out under time pressure or in hectic times.