{"id":9616,"date":"2024-01-16T16:56:59","date_gmt":"2024-01-16T15:56:59","guid":{"rendered":"https:\/\/www.linemetrics.dev\/jobs\/support-customer-success-manager\/"},"modified":"2024-01-17T17:05:44","modified_gmt":"2024-01-17T16:05:44","slug":"support-customer-success-manager","status":"publish","type":"jobs","link":"https:\/\/www.linemetrics.dev\/en\/jobs\/support-customer-success-manager\/","title":{"rendered":"Support &amp; Customer Success Manager"},"content":{"rendered":"<style>.kb-row-layout-id6212_eecf9b-a4 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6212_eecf9b-a4 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id6212_eecf9b-a4 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id6212_eecf9b-a4 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6212_eecf9b-a4 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id6212_eecf9b-a4 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6212_eecf9b-a4 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column6212_c6e78b-17 > .kt-inside-inner-col,.kadence-column6212_c6e78b-17 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column6212_c6e78b-17 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column6212_c6e78b-17 > .kt-inside-inner-col{flex-direction:column;}.kadence-column6212_c6e78b-17 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column6212_c6e78b-17 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column6212_c6e78b-17{position:relative;}@media all and (max-width: 1024px){.kadence-column6212_c6e78b-17 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column6212_c6e78b-17 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column6212_c6e78b-17\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">Your area of responsibility<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You lead our Customer Success Team and work actively in customer support yourself.<\/li>\n\n\n\n<li>You develop and implement improved processes and tools based on customer requirements, needs and potential problems, ensuring that our &#8220;Customer First&#8221; principle is implemented and lived.<\/li>\n\n\n\n<li>You improve existing or implement new reports and independently derive new concepts and ideas to increase customer satisfaction and efficiency.<\/li>\n\n\n\n<li>You drive the continuous improvement of our self-service center.<\/li>\n\n\n\n<li>You will work closely with the Sales, Delivery and Development teams.<\/li>\n\n\n\n<li>You sense every opportunity for up- and cross-selling.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n<style>.kadence-column6212_4c5deb-af > .kt-inside-inner-col,.kadence-column6212_4c5deb-af > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column6212_4c5deb-af > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column6212_4c5deb-af > .kt-inside-inner-col{flex-direction:column;}.kadence-column6212_4c5deb-af > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column6212_4c5deb-af > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column6212_4c5deb-af{position:relative;}@media all and (max-width: 1024px){.kadence-column6212_4c5deb-af > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column6212_4c5deb-af > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column6212_4c5deb-af\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">Your skills<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You have a technical education, preferably in electrical engineering, electronics and\/or IT (apprenticeship, HTL, FH).<\/li>\n\n\n\n<li>You have many years of experience in customer service, preferably B2B.<\/li>\n\n\n\n<li>Ideally, you have experience in project management and\/or as a manager.<\/li>\n\n\n\n<li>You are interested in solutions in the areas of software, hardware and the Internet of Things.<\/li>\n\n\n\n<li>You want to make a difference and lend a hand yourself.<\/li>\n\n\n\n<li>You are service-oriented and the satisfaction of our customers is important to you.<\/li>\n\n\n\n<li>You have a very good command of German and English.<\/li>\n\n\n\n<li>Entrepreneurial thinking and action are your strengths.<\/li>\n\n\n\n<li>You are characterized by proactivity, quick comprehension and &#8220;common sense&#8221;.<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-9616","jobs","type-jobs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support &amp; 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