Support & Customer Success employees

Full-time in Haag

Ready for a new future?

We are convinced that the Internet of Things will make the operation of buildings more sustainable, safer and more efficient. LineMetrics is a pioneer of this digital development. We are already inspiring over 250 business customers with our innovations and aim to become the leading smart building platform in Europe.

Do you want to revolutionize the PropTech world together with us? We are looking for team players who think ahead, are not afraid to share their ideas and want to work in a fast-paced environment.

Your area of responsibility

  • You are the first point of contact for our existing customers – from ordering to successful onboarding and ongoing support – via chat, email and telephone.
  • You recognize customers’ requirements, needs and potential problems and ensure that they can use our solution in the best possible way and work successfully with it.
  • You will not only implement our existing Customer Success processes, but also develop them further to advance our “Customer First” principle and the quality of customer service.
  • You drive the continuous improvement of our self-service center.
  • You actively work on new concepts and ideas and contribute massively to customer satisfaction and loyalty with your constant commitment.
  • You will work closely with the Sales, Delivery and Development teams.
  • You sense every opportunity for up- and cross-selling.

Your skills

  • You have a technical education, preferably in electrical engineering, electronics and/or IT (apprenticeship, HTL, FH).
  • You have some experience in customer service, preferably B2B.
  • You are interested in solutions in the areas of software, hardware and the Internet of Things.
  • Your perceptiveness and “common sense” help you to quickly identify, prioritize and solve customer problems.
  • Your way of working is structured and service-oriented.
  • The satisfaction of our customers is important to you.
  • You have a very good command of German and English.
  • Proactivity sets you apart.

The annual salary for this position is at least € 28,000 gross. The actual salary will be adjusted according to your individual qualifications and performance.

Our offer

Personal development

We offer responsible tasks and career opportunities.

Future market

We are one of the leading players in the field of asset monitoring – with us you can help shape the IoT.

Team spirit

You can expect a young, dynamic team in an appreciative, informal atmosphere.

Work-life balance

Flexible working hours and working from home offer you individual scope for creativity.


Coffee, fruit and vegetables, subsidized lunch and various team events – we want you to feel at home here!


We are a growing company. Be at the forefront!

We look forward to getting to know you!

Apply now by sending an email to!